Withdraw from Contract

Would you like to withdraw from your purchase?

You can submit your withdrawal request using the form below within 14 days of receiving your order, provided that the applicable conditions for withdrawal are met.

Full name *

Email address used for the order *

We'll send the confirmation of your withdrawal to this address.

Order number *

You can find it in your order confirmation email.

Product(s) you wish to return *

Enter your email address and order number above to see the products from your order.

Reason for return (optional)

I confirm that the product(s) I wish to return are unopened, unused, and have their original hygiene seal, protective film, or protective label intact.Products with a removed or damaged hygiene seal are not eligible for return due to health and hygiene reasons.

Return shipping costs

The customer is responsible for the cost of returning the products.

Please ensure that the products are securely packaged when returned. We recommend using a tracked shipping service.

I acknowledge that I am responsible for the cost of returning the products. *

By clicking "Confirm Withdrawal" you submit a withdrawal statement for the order above. You will receive a confirmation by email.

How it works

1
Submit the formEnter your name, order number, email and the product(s) you wish to return. No account or login is needed.
2
Get a confirmationWe immediately email you an acknowledgement with the content, date and time of your request.
3
Return the productsOur team sends you return instructions. Return costs are borne by the customer, and sealed cosmetic products must remain unopened.
4
Receive your refundOnce the returned products are received and inspected, we refund you using the same payment method used for the purchase.

For full details see our Terms of Service. Questions? Write to [email protected].

Important information about returns

For health and hygiene reasons, certain products can only be returned if they are unopened, unused, and their original hygiene seal, protective film, or protective label remains intact.

Products whose hygiene seal or protective packaging has been removed or damaged after delivery are not eligible for return due to health and hygiene reasons.

If you are unsure whether your product is eligible for return, you can still submit your request or contact us at [email protected] and we will review it.