Privacy Policy

TERMS AND CONDITIONS

1. GENERAL PROVISIONS

These Terms and Conditions govern the use of the online store ho-me-so.com, operated by DIVINE LAB d.o.o.. These terms comply with the Consumer Protection Act (ZVPot), Electronic Commerce Act (ZEPT), General Data Protection Regulation (GDPR), and other applicable legislation of the Republic of Slovenia and the European Union.

Company Information:

- Name: DIVINE LAB d.o.o.
- Registered Address: Italijanska ulica 8, 1000 Ljubljana, Slovenia
- Company Registration Number: 8588597000
- VAT ID: SI94543917
- IBAN: SI56 6100 0002 8540 172 (DH d.d.)
- Email: info@ho-me-so.com

Legal Representative:

CEO: Jure Sternad

2. PRICES AND TAXES

All prices are listed in EUR or local currency (if selected by the visitor) and include VAT unless otherwise stated. Prices do not include shipping costs, customs duties, or additional fees.

Important Notice:

For deliveries outside the European Union, the customer is responsible for paying any applicable customs duties, import taxes, and other local charges. If the customer refuses to pay these charges:

- The package will be sent for destruction without the option for reshipping.
- The seller is not obligated to refund the purchase amount.

3. ORDER PROCESS

Placing an Order: The customer selects a product, enters delivery details, and completes the purchase.
Order Confirmation: The customer receives an email confirming the order.
Dispatch: Orders are shipped within 1-3 business days after confirmation.
Payment Methods:

- Credit card (via Stripe)
- PayPal
- Apple Pay
- Klarna (installments)
- Cash on Delivery (COD).

5. Delivery: Delivery is carried out by our partners: FedEx, DHL, Packeta, BRT, Pošta Slovenije, DPD. Delivery time depends on the recipient’s location.

Unclaimed or Returned Packages:

If a package is returned or not collected by the customer, the seller has the right to:

- Deduct any payment provider fees (e.g., PayPal, Stripe) from the refund amount,
- Charge additional costs for handling and return of the package.

4. RIGHT TO WITHDRAW FROM THE CONTRACT

Customers have the right to withdraw from the contract within 30 days of placing the order, without providing a reason.

Conditions for Withdrawal:

- The product must be unused, undamaged, and returned in its original packaging.
- The customer bears the return shipping costs.
- A receipt or proof of purchase must be included.

Return Address:

FULLY d.o.o. (for Divine Lab d.o.o., include the order number),

Tržaška cesta 40, 1000 Ljubljana, Slovenia.

Refund Process:

The seller will process the refund within 15 days of receiving the returned item, reduced by any applicable payment provider fees or handling costs.

5. COMPLAINTS AND WARRANTIES

Customers may submit complaints for:

- Damaged goods upon delivery,
- Incorrectly delivered products,
- Products that do not match their description or specifications.

Complaint Procedure:

Complaints must be submitted in writing to info@ho-me-so.com. The seller will address the complaint within 8 business days and inform the customer of the resolution.

Warranties:

Warranties are provided in accordance with applicable laws. The warranty does not cover damage caused by improper use of the products.

6. DATA PROTECTION

The seller is committed to protecting customers’ personal data in accordance with GDPR and Slovenian legislation. Collected data is used solely for:

- Fulfilling orders,
- Notifying customers about order status,
- Handling complaints or inquiries.

Data will not be shared with third parties, except for contractual processors (e.g., delivery services, payment providers). Full details are available in our Privacy Policy.

7. SELLER’S LIABILITY

The seller is not liable for:

- Costs arising from unpaid customs charges,
- Damage to products after delivery,
- Improper use of products,
- Health issues or allergic reactions resulting from product ingredients (all ingredients are listed on the website).

8. COMPLAINTS AND DISPUTE RESOLUTION

The seller adheres to all applicable consumer protection laws and will strive to resolve any disputes amicably. Complaints may be submitted to:

Email: info@ho-me-so.com

If no amicable resolution is reached, the dispute will be resolved by the District Court of Ljubljana. Slovenian law applies to all transactions.

9. CHANGES TO TERMS AND CONDITIONS

The seller reserves the right to amend these Terms and Conditions. Customers will be notified of changes via the website ho-me-so.com. Amendments take effect 8 days after publication.

DIVINE LAB d.o.o.

Italijanska ulica 8, 1000 Ljubljana